FAQs
Frequently Asked Questions
How long will it take for me to receive my order?
It usually takes 1-3 business days to process your order will be shipped. The estimated shipping time is 6–10 business days.
The total estimated delivery time is 7-13 business days.
Can I track my parcel?
Yes, you can. Once your order has been shipped, you will receive a tracking link by email to follow your parcel in real time.
Can I return my order?
We offer a 30-day return period, during which customers can return their order without giving a reason. This 30-day period starts from the day you receive your shipment.
Please note that the return must be requested and sent back within this timeframe.
For more information, please visit our Return Policy page.
What payment methods does Lunova Fashion accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- Shop Pay
- ApplePay
- GooglePay
All payments are processed in British Pounds (GBP) or Euros (EUR) depending on the customer’s location:
- United Kingdom: GBP (£)
- Ireland: EUR (€)
I haven't received an order confirmation. What should I do?
You will receive a confirmation email immediately after placing your order. This email contains your order number, a summary of your purchase, and your delivery details.
Sometimes confirmation emails may end up in your spam or junk folder, so please check there first.
If you still haven’t received your confirmation email after a short time, please contact our customer support team. Include your full name and order details so we can assist you and resend the confirmation if necessary.
Company Information
Webshop name: Lunova Fashion (part of Novus Invictus LLC)
Company Registration Number: 2026-001882100
Address: 30 N Gould St #31823, Sheridan, WY 82801, USA
Email: support@lunova-fashion.com
Phone: +44 7478 057020
Contact: contactform
Customer Service Hours (GMT-London)
Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM
We aim to respond to your email within 24 hours.
Thank you for choosing Lunova Fashion
