Intentional design
We create with intention. Our products are made with clean designs and honest materials.
Comfort focused
We obsess over the details and strive to make our clients happy with our collections.
Customer care
We're on your side: keeping our customers happy is our top priority and number one goal.
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Lunova Fashion
Our Philosophy
At Lunova Fashion, our mission is to make online fashion shopping simple, comfortable, and accessible through timeless styles and reliable service. We believe fashion should feel effortless and enjoyable, with clear communication, secure shopping, and customer support you can rely on.
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Our Mission
To make clothes that real women actually want to wear, every day, without the fuss.
Frequently Asked Questions
You can return your order within 30 days of delivery, as long as the item is unused, unworn, unwashed, and returned with its tags and original packaging.
Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect. To start a return, email support@lunova-fashion.com with your order number.
Read the full Refund & Return Policy.
Shipping is free on all orders. Most orders arrive within 7 to 13 business days, including 1 to 3 business days for processing and 6 to 10 business days for delivery.
Once your order ships, we’ll send you a tracking link by email.
Read the full Shipping Policy.
We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. Payments are handled through a secure encrypted checkout, and we do not store your card details.
Read the full Payment Policy.
Each product page includes a size chart to help you find the best fit. If you’re unsure, email support@lunova-fashion.com with your usual size and the item you’re interested in.
You can email us at support@lunova-fashion.com. Our support team is available Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM
We aim to respond to your email within 24 hours.
For full company details, see our Contact Information page.
Contact
Need help with your order, shipping, or sizing? Our customer support team is always here to assist you with fast and friendly service. Feel free to contact us anytime — we’re happy to help.
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